Frequently Asked Questions
Everything you need to know about your beauty journey with Venneir.
Are Venneir products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Venneir products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location.
What is your return policy for skincare products?
We offer a 30-day satisfaction guarantee. If a product doesn't suit your skin, you can return it for a full refund or exchange, provided at least 50% of the product remains.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are your products safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.